Refunds, Sorted Toolkit

This product is a MUST HAVE for any entrepreneur. 

Refunds can feel complicated as there are a lot of different pieces of legislation which might apply. This toolkit aims to make the process simple and clear to follow by using a flow diagram. Plus, the email template responses will provide confidence and streamline the process of responding to requests for refunds or payment failures. 

The Refunds, Sorted Toolkit gives you a simple guide to determine whether or not you are required to give a refund to a customer, as well as providing example responses for you to use.

Includes a refunds flowchart, to determine whether or not you are legally required to give a refund in your specific circumstances

You'll get email response templates which you can plug and play. They're drafted by a UK qualified solicitor, so you know that they are legally correct. These responses can be used in instances where clients/customers request a refund or where clients stop paying part way through an agreement. The templates include draft email responses for you to copy and paste if a client: 

• Raises a complaint
• Says you haven't delivered your services properly
• Asks for a refund after accessing all of your course material or a digital product
• Wants a refund for an event ticket

It also includes a series of emails to support you if:

• A monthly payment bounces 
• A client gets in touch and says they can't pay you
• Clients stop paying and stop responding to messages

If this product gives you more confidence to sell, or protects you from just one client compliant you'll have covered the cost.