This product is a MUST HAVE for any entrepreneur.
Refunds can feel complicated as there are a lot of different pieces of legislation which might apply. This toolkit aims to make the process simple and clear to follow by using a flow diagram. Plus, the email template responses will provide confidence and streamline the process of responding to requests for refunds or payment failures.
The Refunds, Sorted Toolkit gives you a simple guide to determine whether or not you are required to give a refund to a customer, as well as providing example responses for you to use.
Includes a refunds flowchart, to determine whether or not you are legally required to give a refund in your specific circumstances
You'll get email response templates which you can plug and play. They're drafted by a UK qualified solicitor, so you know that they are legally correct. These responses can be used in instances where clients/customers request a refund or where clients stop paying part way through an agreement. The templates include draft email responses for you to copy and paste if a client:
- Raises a complaint
- Says you haven't delivered your services properly
- Asks for a refund after accessing all of your course material or a digital product
- Wants a refund for an event ticket
It also includes a series of emails to support you if:
- A monthly payment bounces
- A client gets in touch and says they can't pay you
- Clients stop paying and stop responding to messages
If this product gives you more confidence to sell, or protects you from just one client compliant you'll have covered the cost.
TERMS & CONDITIONS OF PURCHASE:
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You are purchasing a template document this does not create a solicitor client relationship and the template is not to be construed as legal advice.
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On purchase you will be sent a link automatically with access to your download. At the point of purchase, you are confirming your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund.
Should you have any questions about your purchase we will be happy to assist.