Before you go...

Did you know that refunds are something you MUST know how to manage as a business owner and you should know about as a consumer too.

💡Did you also know that...
Different laws apply whether you are selling to someone in a personal capacity or whether they are a business.

If you are selling directly to consumers they can ask for a refund for 14 days following purchase WITHOUT having to give any reason at all, this is often known as the 'cooling-off' period.

🤔 However, there are an important number of exclusions, for example, if you are providing instant access electronically to your course or programme or you're providing a custom product HOWEVER you will need specific wording in your refund policy to rely on this.

Confused? Worried about getting things wrong? Don't be.

I've got just what you need.

I've created a product that will make you feel confident handling refunds

It's a simple and easy to use tool which will tell you whether or not you legally need to provide a refund. Simply follow the question prompts, for example, "Did they purchase online?" and "Did they purchase a digital product". 

Then once you know what the next step is, we've created a set of email templates for you to use when responding to tricky clients. You'll be able to easily and confidently explain why a refund is or isn't legally required.

These templates will also help if someone has stopped paying you and you need to chase for payment. You'll have the legal phrases to copy and paste so that you can politely but robustly request the money you're owed. 

And as a thank you for joining the waitlist, I'd love to offer this to you for a special discounted price

Normally £49, you can grab the Refunds, Rights and Responses bundle for just

£19!

What's Included?

The Refunds, Rights and Responses toolkit gives you a simple guide to determine whether or not you are required to give a refund to a customer, as well as providing example responses for you to use.

PART ONE: The product includes a refunds flowchart, which will take you through a series of questions to determine whether or not you are legally required to give a refund in your specific circumstances.

PART TWO: We have included a series of example email responses which you can amend easily to deal with the refund request directly, without the effort and stress of having to draft a response from scratch or take separate legal advice for each case. These responses can be used in instances where clients/customers request a refund or where clients stop paying part way through an agreement. The templates include draft email responses for you to copy and paste.

TERMS & CONDITIONS OF PURCHASE:

1. You are purchasing a template document this does not create a solicitor client relationship and the template is not to be construed as legal advice.
2. On purchase you will be sent a link to access your documents immediately.  At the point of purchase, you are confirming your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund should you change your mind, so please consider your purchase carefully before placing it. If you do make your purchase and you decide that you would like to swap your template for another product or course, please get in touch and we will support you to change your purchase so that you have the legal documentation which best suits you and your business. 

Should you have any questions about your purchase we will be happy to assist.