Your results are in...
Thank you for taking the time to provide your answers.
I totally appreciate that the legal side of running a business can feel daunting, confusing and at times, completely overwhelming.
Unlike other areas of running a business, the difficult thing about the legal side is that you don't know what you don't know.
You may have a complete legal blind spot which is putting you and your business at risk, and you're not aware of it.
Now that you've completed your responses, we can use our diagnostic tools to ensure that we're supporting you and pointing you in the right direction so that you're not missing anything.
Let's start by resolving your biggest concern first.
You said that your biggest concern was getting a refund request ...
I can totally understand why that's a concern.
Let's imagine for a moment that you did get a refund request today. What would you do? Would you give them a refund because you were worried about what would happen if you didn't?
Can you afford to refund a client who has paid in full and received the services over months?
Most small business owners would panic at this point, so you're not alone feeling worried about this. But you don't want to stay feeling that way, I'd love to recommend something to help you.
The Refunds, Sorted Toolkit is your next step
The 'Refunds, Sorted Toolkit' gives you tools to determine whether or not you are required to give a refund to a customer, and it also provides you with example responses to use to respond to any requests.
You don't need to second-guess yourself (or use ChatGPT) instead you can get lawyer drafted responses so that you know when you have to give a refund and when you don't.
This isn't a course. It's clear, practical information that you can use inside your business.
This toolkit includes:
- plug and play wording for you to add to your T&Cs to avoid getting a refund request;
- a flow diagram to use in every scenario to work out if you legally have to give a refund;
- short videos with guidance on the differing terms you need for services vs. digital products;
- copy and paste refund response wording to use if the worst did happen.
If this helps you to handle just one refund request properly then it more than pays for itself.
I want the toolkit
