Refunds, Rights & Responses


The Refunds, Rights and Responses toolkit gives you a simple guide to determine whether or not you are required to give a refund to a customer, as well as providing example responses for you to use.

PART ONE: The product includes a refunds flowchart, which will take you through a series of questions to determine whether or not you are legally required to give a refund in your specific circumstances.

PART TWO: We have included a series of example email responses which you can amend easily to deal with the refund request directly, without the effort and stress of having to draft a response from scratch or take separate legal advice for each case. These responses can be used in instances where clients/customers request a refund or where clients stop paying part way through an agreement. The templates include draft email responses for you to copy and paste.

We are of the view that given that this product could be used for refund requests of any value, the worth of having this product to your business is considerable and therefore, you should not let the low price point suggest that this is not a valuable product. It will be extremely valuable for you, supporting you to save time and money in your business. However, it is our aim to support as many entrepreneurs in the UK as possible to get affordable legal support and that core value shapes our price point for this product.

Read the FAQs below for information about this template. 



  1. You are purchasing a template document this does not create a solicitor client relationship and the template is not to be construed as legal advice.

  2. On purchase you will be sent a link to access your documents immediately.  At the point of purchase, you are confirming your express consent to receiving the download immediately. In agreeing to receive the download at the point of purchase you will lose your right to cancel and your right to a refund should you change your mind, so please consider your purchase carefully before placing it. If you do make your purchase and you decide that you would like to swap your template for another product or course, please get in touch and we will support you to change your purchase so that you have the legal documentation which best suits you and your business. 

Should you have any questions about your purchase we will be happy to assist. 

How do you create robust legal documents?

Almost every single entrepreneur feels a little out of their depth with legal documents. That's we created "Drafting Notes" which are included in every document bundle. 

You'll find a short PDF of guidance notes within the bundle to support you to edit and personalise your template documents to suit the way you run your business. The guidance notes explain which parts of the template you should amend and which parts you definitely shouldn't alter as those clauses are legally required.


What happens after I purchase?

Following successful purchase of this template you will be emailed with access to Kajabi, which is the online portal where your template will be stored. This means that you'll easily be able to find the documents and access them wherever and whenever you need them, even if you're not on your device.

Is there any guidance with the documents and what format are they in?

The template legal documents are Word documents and there are short PDF 'Drafting Notes' guidance booklets (less than 10 pages) for some of the templates within the bundle.

Before publishing the templates onto your site or using them to send to clients you will need to edit them for your business. The templates have square brackets where you need to enter your company information or chose an option e.g. to include or delete if these do not apply to your site, these sections have been highlighted for ease of use. By the time your template is ready to upload to your site there should be no square brackets remaining.

You should also read the ‘Drafting Notes’, not only will these help you to consider how to best protect your business but they also highlight some of the key elements and specific wording which reflect statutory requirements. These sections are mandatory and should not be changed.

It is anticipated that you will have reviewed and finalised your document within 30 minutes.

What happens if the law changes?

You might be surprised to hear that the law doesn't change that often. Rest assured that if things change, the law or just best practice, we will update our templates so that the latest most up-to-date and compliant version is always available for you in your Kajabi portal,

Is there anything else I should know?

If you have any doubts about editing or using this template you should seek professional legal advice.